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E-MAIL UPGRADE ANSWER ZONE

Welcome to the E-mail Upgrade Zone, your complete resource for information about the NameSecure's 2004 E-mail Services upgrade.

All NameSecure customers who will have their E-mail Services upgraded have been sent an advance notification. For more instructions on what to do to expect with the upgrade, or how the upgrade may temporarily impact their service, see our comprehensive frequently asked questions below.


Why is NameSecure upgrading its E-mail Services? What's in it for me?
NameSecure is upgrading its E-mail Services for our customers to provide more value and features so you get more. With this e-mail upgrade, you'll get:

  • More storage space; each box will get an additional 1.5MB space (at no extra cost)
  • Powerful, useful new features:
    • IMAP4 compatibility for accessing your e-mail via Microsoft® Outlook or other desktop e-mail software.
    • Unlimited, customizable e-mail forwarding rules instead of just one
    • Unlimited, customizable autoresponder rules instead of just one
  • Improved system architecture that will provide even better uptime and e-mail availability
  • Improved ease of use that is more intuitive and convenient, with better help and support tools.
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    When will my mailbox be upgraded?
    Your upgrade will happen anytime after October 11th, but before November 15th, 2004. NameSecure is planning a careful, meticulous upgrade that handles a few selected mailboxes at a time to simplify the move and be the least disruptive to your e-mail service.

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    Will I be notified before my mailbox is upgraded?
    Yes. NameSecure will send an e-mail to the Account Holder’s e-mail address (for the account in which the domain resides) no more than 48 hours, but no less than 24 hours before your mailbox will be upgraded.

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    Will I be notified after my mailbox is upgraded?
    Yes. NameSecure will send an e-mail to the Account Holder’s e-mail address (for the account in which the domain resides) no more than 48 hours, but no less than 24 hours after your mailbox is upgraded.

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    Do I have to do anything to initiate the upgrade?
    No. NameSecure will take care of everything with our careful planning, and will upgrade your mailbox in the planned order.

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    Will I experience an e-mail outage at any time?
    Yes. To enable this upgrade, a brief, perhaps intermittent outage is unavoidable.

    You will always have the ability to send e-mail. However, during the normal period of time that it takes for DNS to propagate across the Internet, you may experience some intermittent issues receiving e-mail that is sent to you. Normal DNS propagation is largely out of NameSecure’s control, but we are making system changes to minimize the effect as much as possible – so that you receive as much e-mail sent to you as possible.

    Additionally, you might temporarily (no more than 12 hours) experience “missing” saved messages and/or folders on the e-mail server. NOTE: If you experience this, you should remember – your messages will not be lost! They are simply in the process of being moved from one server to another, and will be fully restored on the new platform once the upgrade is completed.

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    Will I lose any stored e-mail in my inbox or folders?
    No. If you experience "missing" saved messages and/or folders on the e-mail server, remember - this is temporary (no more than 12 hours) and your messages/folders will not be lost! They are simply in the process of being moved from one server to another, and will be fully restored on the new platform once the upgrade is completed.

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    Will my stored addresses be moved for me, or do I need to do it myself?
    Your stored addresses will be moved for you, but only some of the data fields will be retained.

    When your mailbox is upgraded, NameSecure will move over your addresses' first and last names, any distribution lists/groups you created, and the e-mail addresses associated with those contacts.

    However, all other address book data will be retired, and will not be moved – since very few of our customers use those data fields. If you lose address book data that you still want, simply contact customer support and request a full data transfer of your address book prior to the upgrade with ALL of your previously stored data. NameSecure customer support will provide that data to you quickly.

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    Will I lose any forwarding or auto-responder rules I have set up?
    Yes. You will need to recreate them yourself in the new platform after your box has been upgraded. To do so, simply follow these steps:

    •  Log into the My Account manager
    •  Click on the domain name
    •  Click on the E-mail Settings Tab
    •  Click on the hyperlink, "Set up and manage your e-mail forwarding settings"
    •  At the bottom of the E-mail Manager pop-up window, either click the button to "add a forward" or "add an auto-responder"

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    Will I lose any e-mail filters I have set up?
    Yes. The upgraded platform does not currently support user-defined filters. That is a planned enhancement, but is not currently available so you current e-mail filter settings will go away.

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    Will I lose mail that is sent to me during the upgrade window?
    Yes. To enable this upgrade, a brief, perhaps intermittent outage is unavoidable.

    You will always have the ability to send e-mail. However, during the normal period of time that it takes for DNS to propagate across the Internet, you may experience some intermittent issues receiving e-mail that is sent to you. Normal DNS propagation is largely out of NameSecure’s control, but we are making system changes to minimize the effect as much as possible – so that you receive as much e-mail sent to you as possible.

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    Will I be able to access my old mail, folders or address books on the old server after the migration?
    No. After your E-mail Services have been upgraded and moved to the new platform, all stored mail will be deleted from the old mail server platform.

    Remember - you will not lose stored e-mails with this upgrade. NameSecure will move all stored messages and/or folders to the new platform.

    If you use Web mail as your primary means to e-mail today (instead of POP3), you may export your full address book including non-e-mail related data (ex. AIM addresses, physical mail addresses, etc.) from your current Web mail interface. To do so, simply follow these steps prior to the migration being done:

    • Log into your Web mail interface (http://mail.<yourdomainname>)
    • Click on the "preferences" link in the left-hand rail, then
    • Click on "import/export addresses" hyperlink, and finally
    • Click on the "export now" button

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    Will I need to change my POP3 settings after the upgrade?
    No. You will not need to change your POP3 settings after the upgrade. Your POP3 setup should seamlessly work after the upgrade just as it did before.

    If you don't currently use POP3, you can easily use your desktop/client e-mail software, like Microsoft Outlook, with your NameSecure E-mail Services! Just click one of the links below – based on your desktop/client e-mail software - to see your instructions for setting up POP3.

    Microsoft Outlook Express Version 6.x
    Microsoft Outlook Express Version 5.x

    Microsoft Outlook 2007
    Microsoft Outlook 2003
    Microsoft Outlook 2002
    Microsoft Outlook 2000

    Eudora Version 6.x, 7.x
    Eudora Version 5.x

    Netscape Messenger 7.x
    Netscape Messenger 6.x
    Netscape Messenger 4.7

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    What URL will I use to access mail via the Web after my mailbox is upgraded?
    Once your upgrade is complete, the URL to access your Webmail will change from "mail.yourdomainname" to "webmail.yourdomainname". After your mailbox is upgraded, you'll need to type "webmail.yourdomainname" into your Web browser. For example, if your domain name is gonamesecure.com the URL address you'd type into your browser will be "webmail.gonamesecure.com".

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    Will my mailbox password change after my mailbox is upgraded?
    No. After the upgrade is complete, your password will remain the same as it is prior to the upgrade.

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    Do I need to change my bookmark/favorites list to access my Webmail after my mailbox is upgraded?
    Yes – only when your e-mail upgrade is complete! If you have saved a bookmark/favorites list entry for easy access to your Webmail application, you will need to change it. Just type “webmail.yourdomainname” (ex. http://webmail.gonamesecure.com) into your browser address bar, then add the login page to your favorites list.

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    I have a question that I don’t see answered here. How can I contact customer support?
    If you would like more information on the E-mail Upgrade, contact customer support.

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    Will I need to change my e-mail client settings?

    Yes, however, the only change needed will be for the receiving mail server. Use pop.your-domain.com rather than mail.your-domain.com.

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    What if I just use e-mail forwarding?
    If you only use our e-mail forwarding services, you will not need to make any changes for the upgrade, and your e-mail will not be lost.

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