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E-MAIL UPGRADE ANSWER ZONE
Welcome to the E-mail Upgrade Zone, your complete resource for
information about the NameSecure's 2004 E-mail Services upgrade.
All NameSecure customers who will have their E-mail Services upgraded
have been sent an advance notification. For more instructions on
what to do to expect with the upgrade, or how the upgrade may temporarily
impact their service, see our comprehensive frequently asked questions
below.
Why is NameSecure upgrading its E-mail
Services? What's in it for me?
NameSecure is upgrading its E-mail Services for our customers to
provide more value and features so you get more. With this e-mail
upgrade, you'll get:
More storage space; each box will get an additional 1.5MB space
(at no extra cost)
Powerful, useful new features:
- IMAP4 compatibility for accessing your e-mail via Microsoft®
Outlook or other desktop e-mail software.
- Unlimited, customizable e-mail forwarding rules instead of just
one
- Unlimited, customizable autoresponder rules instead of just
one
Improved system architecture that will provide even better uptime
and e-mail availability
Improved ease of use that is more intuitive and convenient, with
better help and support tools.
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When will my mailbox be upgraded?
Your upgrade will happen anytime after October 11th, but before
November 15th, 2004. NameSecure is planning a careful, meticulous
upgrade that handles a few selected mailboxes at a time to simplify
the move and be the least disruptive to your e-mail service.
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Will I be notified before my mailbox
is upgraded?
Yes. NameSecure will send an e-mail to the Account Holder’s
e-mail address (for the account in which the domain resides) no
more than 48 hours, but no less than 24 hours before your mailbox
will be upgraded.
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Will I be notified after my mailbox
is upgraded?
Yes. NameSecure will send an e-mail to the Account Holder’s
e-mail address (for the account in which the domain resides) no
more than 48 hours, but no less than 24 hours after your mailbox
is upgraded.
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Do
I have to do anything to initiate the upgrade?
No. NameSecure will take care of everything with our careful planning,
and will upgrade your mailbox in the planned order.
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Will I experience an e-mail outage at
any time?
Yes. To enable this upgrade, a brief, perhaps intermittent outage
is unavoidable.
You will always have the ability to send e-mail. However, during
the normal period of time that it takes for DNS to propagate across
the Internet, you may experience some intermittent issues receiving
e-mail that is sent to you. Normal DNS propagation is largely out
of NameSecure’s control, but we are making system changes
to minimize the effect as much as possible – so that you receive
as much e-mail sent to you as possible.
Additionally, you might temporarily (no more than 12 hours) experience
“missing” saved messages and/or folders on the e-mail
server. NOTE: If you experience this, you should remember –
your messages will not be lost! They are simply in the process of
being moved from one server to another, and will be fully restored
on the new platform once the upgrade is completed.
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Will I lose any stored e-mail in my
inbox or folders?
No. If you experience "missing" saved messages and/or folders on
the e-mail server, remember - this is temporary (no more than 12
hours) and your messages/folders will not be lost! They are simply
in the process of being moved from one server to another, and will
be fully restored on the new platform once the upgrade is completed.
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Will my stored addresses be moved for
me, or do I need to do it myself?
Your stored addresses will be moved for you, but only some of the
data fields will be retained.
When your mailbox is upgraded, NameSecure will move over your addresses'
first and last names, any distribution lists/groups you created,
and the e-mail addresses associated with those contacts.
However, all other address book data will be retired, and will
not be moved – since very few of our customers use those data
fields. If you lose address book data that you still want, simply
contact customer
support and request a full data transfer of your address book
prior to the upgrade with ALL of your previously stored data. NameSecure
customer support will provide that data to you quickly.
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Will I lose any forwarding or auto-responder
rules I have set up?
Yes. You will need to recreate them yourself in the new platform
after your box has been upgraded. To do so, simply follow these
steps:
- Log
into the My Account manager
- Click
on the domain name
- Click
on the E-mail Settings Tab
- Click
on the hyperlink, "Set up and manage your e-mail forwarding settings"
- At
the bottom of the E-mail Manager pop-up window, either click the
button to "add a forward" or "add an auto-responder"
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Will I lose any e-mail filters I have set up?
Yes. The upgraded platform does not currently support user-defined
filters. That is a planned enhancement, but is not currently available
so you current e-mail filter settings will go away.
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Will
I lose mail that is sent to me during the upgrade window?
Yes. To enable this upgrade, a brief, perhaps intermittent outage
is unavoidable.
You will always
have the ability to send e-mail. However, during the normal period
of time that it takes for DNS to propagate across the Internet,
you may experience some intermittent issues receiving e-mail that
is sent to you. Normal DNS propagation is largely out of NameSecure’s
control, but we are making system changes to minimize the effect
as much as possible – so that you receive as much e-mail sent
to you as possible.
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Will
I be able to access my old mail, folders or address books on the
old server after the migration?
No. After your E-mail Services have been upgraded and moved to the
new platform, all stored mail will be deleted from the old mail
server platform.
Remember - you
will not lose stored e-mails with this upgrade. NameSecure will
move all stored messages and/or folders to the new platform.
If you use Web
mail as your primary means to e-mail today (instead of POP3), you
may export your full address book including non-e-mail related data
(ex. AIM addresses, physical mail addresses, etc.) from your current
Web mail interface. To do so, simply follow these steps prior to
the migration being done:
- Log into
your Web mail interface (http://mail.<yourdomainname>)
- Click on
the "preferences" link in the left-hand rail, then
- Click on
"import/export addresses" hyperlink, and finally
- Click on
the "export now" button
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Will
I need to change my POP3 settings after the upgrade?
No. You will not need to change your POP3 settings after the upgrade.
Your POP3 setup should seamlessly work after the upgrade just as
it did before.
If you don't
currently use POP3, you can easily use your desktop/client e-mail
software, like Microsoft Outlook, with your NameSecure E-mail Services!
Just click one of the links below – based on your desktop/client
e-mail software - to see your instructions for setting up POP3.
Microsoft
Outlook Express Version 6.x
Microsoft
Outlook Express Version 5.x
Microsoft
Outlook 2007
Microsoft
Outlook 2003
Microsoft
Outlook 2002
Microsoft Outlook
2000
Eudora
Version 6.x, 7.x
Eudora
Version 5.x
Netscape
Messenger 7.x
Netscape Messenger
6.x
Netscape Messenger 4.7
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What
URL will I use to access mail via the Web after my mailbox is upgraded?
Once your upgrade is complete, the URL to access your Webmail will
change from "mail.yourdomainname" to "webmail.yourdomainname". After
your mailbox is upgraded, you'll need to type "webmail.yourdomainname"
into your Web browser. For example, if your domain name is gonamesecure.com
the URL address you'd type into your browser will be "webmail.gonamesecure.com".
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Will
my mailbox password change after my mailbox is upgraded?
No. After the upgrade is complete, your password will remain the same
as it is prior to the upgrade.
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Do I need to change my bookmark/favorites
list to access my Webmail after my mailbox is upgraded?
Yes – only when your e-mail upgrade is complete! If you have
saved a bookmark/favorites list entry for easy access to your Webmail
application, you will need to change it. Just type “webmail.yourdomainname”
(ex. http://webmail.gonamesecure.com) into your browser address bar,
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I
have a question that I don’t see answered here. How can I
contact customer support?
If you would like more information on the E-mail Upgrade, contact
customer
support.
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Will I need to change my e-mail client settings?
Yes, however, the only change needed will be for the receiving mail
server. Use pop.your-domain.com rather than mail.your-domain.com.
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What
if I just use e-mail forwarding?
If you only use our e-mail forwarding services, you will not need
to make any changes for the upgrade, and your e-mail will not be
lost.
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